FAQ

Please ensure to have the following when picking up your order:

• Order number and/or name order was placed under.
• Valid photo ID – name must match what was on the order
• If the order was paid online, you must present the card used or your wallet card transaction confirmation.
• Any discounts requiring ID (student, senior, military/veteran, first responder) will require ID to be presented at time of pickup.

We accept any form of valid, government-issued ID as proof of age including:

• Driver’s Licence
• Age of Majority card
• Passport
• Citizenship card
• Canadian Armed Forces ID
• Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
• Permanent Resident card (Issued by provincial Government)

To be deemed valid your ID must include all of the following:

• a photo
• a name
• a signature
• be government issued
• date of birth
• not be expired
• have a unique identifier number

Please note that photos or printouts of IDs will not be accepted.

Online orders that are not pre-paid will be held aside for a maximum of 24-36 hours depending on the store.

Online orders that are pre-paid will be held aside for a maximum of 48-72 hours.  If not picked up the order will be refunded.

Why don’t we hold the orders for longer? To be fair to other customers who are actively looking to purchase the products we try to ensure that products are not held for an extended period of time.

For online orders from our website or mobile app we only accept Visa and MasterCard Credit/Debit cards. Pre-paid credit cards are not accepted.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.