FAQ

Please ensure to have the following when picking up your order:

• Order number and/or name order was placed under.
• Valid photo ID – name must match what was on the order
• If the order was paid online, you must present the card used or your wallet card transaction confirmation.
• Any discounts requiring ID (student, senior, military/veteran, first responder) will require ID to be presented at time of pickup.

We accept any form of valid, government-issued ID as proof of age including:

• Driver’s Licence
• Age of Majority card
• Passport
• Citizenship card
• Canadian Armed Forces ID
• Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
• Permanent Resident card (Issued by provincial Government)

To be deemed valid your ID must include all of the following:

• a photo
• a name
• a signature
• be government issued
• date of birth
• not be expired
• have a unique identifier number

Please note that photos or printouts of IDs will not be accepted.

Online orders that are not pre-paid will be held aside for a maximum of 24-36 hours depending on the store.

Online orders that are pre-paid will be held aside for a maximum of 48-72 hours.  If not picked up the order will be refunded.

Why don’t we hold the orders for longer? To be fair to other customers who are actively looking to purchase the products we try to ensure that products are not held for an extended period of time.

For online orders from our website or mobile app we only accept Visa and MasterCard Credit/Debit cards. Pre-paid credit cards are not accepted.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

Yes you can! Our iOS app offers the full shopping experience for our Spark Rewards members: find your closest locations, discover new products or find your favorites, add to cart and follow the prompts to complete your order securely.

By enabling location services in the Spark Marketplace app we will use the information to provide you a list of stores closest to your location at that moment.

If you don’t allow at first but then decide you want to allow location services, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS:  Select Location and then “While Using the App” or “Always”.

On Android: Select Location Permissions and then “Allow only while using the app”.

WIth each update we will let you know what is new in the app: For example

Enable app notifications to receive real-time updates on promotions, and exclusive deals. You can also follow us on social media for additional announcements.

Here is how to enable notifications:

If you don’t allow it at first but then decide you want to receive notifications, go to your phone settings and scroll down and select the Spark Marketplace app. 

On iOS: Select Notifications and then “Allow Notifications”.

  On Android: Select Notifications and then “Allow Notifications”.

You can download the app directly from the Apple App Store or Google Play store using the links below or simply search for “Spark Marketplace” and click on the “Get” (iOS) or “Install” (Android) button.

Spark Marketplace iOS app

Spark Marketplace Android app

Unfortunately, due to Google’s regulations, cannabis sales are not permitted through the app: Google Play doesn’t “allow apps that facilitate the sale of marijuana or marijuana products, regardless of legality.” 

You can use the app to find your closest location, browse products, sign up for member deals and view account details including past order details. Once you find a product you wish to purchase, click on “Order” and you will be redirected to the website to complete your order.

If Google’s regulations change and allow cannabis sales through an app, we are ready and will offer the full shopping experience on approval.

Please note we only accept Visa and MasterCard Credit/Debit cards.

Double check that you have entered the correct information for card number, expiry date and the CVV (3-digit code on the back). Also check the postal code entered matches the one registered with the credit card company.

If you have any other concerns regarding online payments please reach out through the Contact Us form at the bottom of this page.

Select the Location icon (store) from either the main navigation bar or from the left navigation bar found in the hamburger:

In the address field, type in your address, where you would like the delivery to be made.

View the options below and it will indicate whether Local Delivery or Postal Delivery is availble to the address that has been entered. If delivery is available the corresponding location will be displayed and simply select Continue Shopping (if you were already shopping in that location) or Shop Here to switch to the location that will offer you delivery.

On some site, there will be a second option for checking delivery availabilty. There may be address checker on the Shop All part or on the Cart. If you see a similar message to the below, click on the arrow, then enter your address.

The modal will display whether you are eligible for delivery and will guide you to the location that offers it to you.