General
Can I order cannabis online?
Yes! We offer both delivery and Click and Collect. Please see our Click and Collect FAQ for more information.
Is mail order available?
Can I speak with someone to answer cannabis related questions?
Legalization
What is B.C.’s approach to cannabis legalization?
The Province of BC has made the following regulatory decisions. Adults 19+:
- May possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form, in public.
- May share up to 30 grams of legal cannabis with other adults (giving or selling to youth is a criminal offense and there are several measures that help prevent youth from accessing cannabis within the Cannabis Act).
- May buy dried or fresh cannabis and cannabis oil from a provincially-licensed retailer.
- May make cannabis products, such as food and drinks, at home as long as organic solvents are not used to create concentrates.
Where can I consume cannabis?
B.C. will generally allow adults to use non-medical cannabis in public spaces where tobacco smoking and vaping are permitted (banned in areas frequented by youth, including community beaches, parks, and playgrounds). Use of cannabis in any form is illegal for all occupants while in vehicles, cannabis retail stores as well as cannabis lounges.
Can I travel with cannabis?
Domestically: Cannabis laws are different between provinces and territories. This includes legal age, where you can smoke or vape, consume, and buy cannabis. Make sure to learn the laws before you travel. When you are travelling within Canada, if you meet the minimum age requirement of the province or territory you are in, you may possess up to 30 grams of dried cannabis or the equivalent. It is ok to fly with your legal cannabis, in your carry-on or checked baggage, but passengers are responsible for knowing the laws and regulations in effect at their destination.
Internationally : It is illegal to transport cannabis across the Canadian border. It doesn’t matter whether you’re leaving or entering Canada, or what the laws of your destination are. Bottom line: don’t cross the Canadian border with cannabis.
Original Farm
Do I need membership to shop at FARM?
You don’t need a membership to shop at The Original FARM.
You must be 19+ and have two pieces of photo identification.
How do I pay?
The Original FARM accepts Visa, MasterCard, AMEX, and Debit cards! Visa and debit tap payment are accepted, however MasterCard is not. If you would rather use cash, we have an ATM on site at each location. Each ATM has a $2 service fee.
Can I bring my child into FARM?
No, unfortunately The Original FARM cannot allow anyone under the age of 19 to be in the store at anytime.
Is there wheelchair access?
Yes there is wheelchair access at all our locations.
Can I bring my dog inside?
Yes! The Original FARM is dog friendly.
What are your holiday hours?
The Original FARM is open 7 days a week, 365 days a year, for each store’s regular hours. If we are unable to fulfill our regular hours over holiday seasons we will be sure to update you.
Regulatory Environment
Can I purchase for minors?
No. No one under the age of 19 is allowed into The Original FARM. Cannabis products are not intended for nor marketed to children and all FARM customers must be 19 years or older. Anyone purchasing for minors will be banned from future visits across all FARM stores.
What are your ID requirements to shop in store?
Everyone will be asked for 2 pieces of ID; one of which must be a government issued photo ID. This is to ensure you are 19+ as children are not allowed in the store.
How much can I buy?
Customers (Adults 19+) may purchase up to 30 grams of dried flower (or its equivalent). Legally, adults 19+ may possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form (tincture, capsule, concentrate, edible, etc.), in public. As you shop, FARM’s point of sale system will track and only allow you to purchase up to 30 grams of dried flower (or its equivalent) per transaction.
Privacy Policy
How does FARM protect my personal information if I set up a profile?
The Original FARM privacy policy has been developed in compliance with British Columbia’s Personal Information Protection Act (“PIPA”), which governs the ways The Original FARM can collect, use and disclose personal information. The Original FARM collects Customer Personal Information and Employee Personal Information and safeguards that information on private and secure servers monitored by The Original FARM’s full-time IT team to prevent against risks such as unauthorized access, collection, use, disclosure, copying, modification or disposal of personal information. The Original FARM guarantees to never sell or knowingly share personal information without your permission.
The purpose of collecting and creating a customer profile is to track purchase history enhancing the service experience at The Original FARM; allowing customers to look back at what has worked for them in their past experience with purchased cannabis products. Customers are notified about the collection, use and disclosure during the sign-up process by trained The Original FARM employees. If a customer 19+ does not want to disclose any aspect of the information outlined in this policy, they can still purchase cannabis products and cannabis accessories at The Original FARM stores with acceptable government-issued identification. The Original FARM leadership utilizes general reports and demographic information from the customer database to make informed decisions empowering us to better serve The Original FARM customers.
Collecting video surveillance is essential to comply with provincial laws and a condition of maintaining The Original FARM’s cannabis retail license. If video surveillance or images are collected for security and corrective action purposes; this footage is strictly used for security and employee corrective action purposes and will not be used for any other purpose without consent or prior agreement.
Do you keep my purchase history?
If you are interested in keeping track of your purchase history you can create a customer profile in store. The purpose of creating a customer profile is to track purchase history enhancing the service experience at FARM; allowing customers to look back at what has worked for them in their past experience. Customers are notified about the collection, use, and disclosure of their personal information during the sign up process by trained FARM employees.
FARM leadership utilizes general reports and demographic information from the customer database to make informed decisions empowering better service for FARM customers.
Do you share my information?
The Original FARM does not share any of your personal information with any third party or government sources.
For customers who would like to track their own purchase history, The Original FARM requires some personal information. Customers purchase history helps enhance the shopping experience by finding similar or complementary products. This is not a requirement to be able to shop at The Original FARM, but it is the only means to track your shopping history and receive weekly newsletters.
All personal information is kept on Canadian soil and is never sold or shared.