General
Is mail order available?
Can I return/exchange product I bought pre-legalization?
Can I speak with someone to answer cannabis related questions?
When are you open?
FARM Downtown – 1402 Douglas Street, Victoria, Sunday 10am - 8pm
Monday to Saturday 9am - 10pm
FARM Hillside – 3055 Scott Street, Victoria, Sunday 9am - 8pm
Monday to Saturday 9am - 10pm
FARM Langford – 101-945 Reunion Avenue, Langford, Sunday to Wednesday 9am - 9pm
Thursday to Saturday 9am - 10pm
FARM Duncan – 130 Trans-Canada Hwy, Duncan, Sunday 9am - 8pm
Monday to Saturday 9am - 10pm
Legalization
What is B.C.’s approach to cannabis legalization?
The Province of BC has made the following regulatory decisions. Adults 19+:
- May possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form, in public.
- May share up to 30 grams of legal cannabis with other adults (giving or selling to youth is a criminal offense and there are several measures that help prevent youth from accessing cannabis within the Cannabis Act).
- May buy dried or fresh cannabis and cannabis oil from a provincially-licensed retailer.
- May make cannabis products, such as food and drinks, at home as long as organic solvents are not used to create concentrates.
The Original FARM is told Cannabis edible products and concentrates will be legal for sale approximately one year after the Cannabis Act came into force on October 17th, 2018.
What Licensed Producers (LPs) is BC sourcing product from?
The BC Liquor Distribution Branch has established relationships with 31 Licensed Producers (LPs):
- Acreage Farms Ltd.
- Agrima Botanicals Corporation
- Aphria Inc. Aurora Cannabis Enterprises Inc.
- Bloomera Inc.
- Broken Coast Cannabis Ltd.
- Canna Farms Ltd.
- CannTrust Inc.
- Canopy Growth Corporation
- Cronos Group Inc.
- DOJA Cannabis Ltd.
- Evergreen Medicinal Supply Inc.
- Experion Biotechnologies Inc.
- Hydropothecary
- Maricann Inc.
- MedReleaf Corp.
- Natural Med Company
- Redecan Pharm
- Seven Oaks Inc.
- Solace Health
- Starseed Medicinal Inc.
- THC BioMed Inc.
- The Flowr Corporation
- The Supreme Cannabis Company/7 Acres
- Tilray Canada Ltd.
- United Greeneries Ltd.
- UP Cannabis Inc.
- WeGrow BC Ltd.
- WeedMD RX Inc.
- Whistler Medical Marijuana Corp.
- Zenabis Ltd.
Where can I consume cannabis now that its legalized?
B.C. will generally allow adults to use non-medical cannabis in public spaces where tobacco smoking and vaping are permitted (banned in areas frequented by youth, including community beaches, parks, and playgrounds). Use of cannabis in any form is illegal for all occupants while in vehicles, cannabis retail stores as well as cannabis lounges.
Now that cannabis is legalized can I travel with it?
Domestically, it is ok to fly with your legal cannabis, in dried or equivalent in non-dried form. Cannabis obtained through a government authorized source is legal throughout Canada.
Internationally, cannabis remains illegal to transport across the Canadian border. As a traveler, it’s your responsibility to be informed about the laws of the country you’re visiting (the legal status of cannabis use and possession laws).
Original Farm
Do I need membership to shop at FARM?
You don’t need a membership to shop at The Original FARM.
You must be 19+ and have two pieces of photo identification.
How do I pay?
The Original FARM accepts Visa, MasterCard, AMEX, and Debit cards! If you would rather use cash, we have an ATM on site at each location. Each ATM has a $2 service fee which is fully donated to local charities. Learn more
Can I bring my child into FARM?
No, unfortunately The Original FARM cannot allow anyone under the age of 19 to be in the store at anytime.
What is the FARM philanthropy program?
We have an ATM on site at each location. Each ATM has a $2 service fee which is fully donated to local charities. To date FARM has donated $250,000 to local charities. Learn more
Is there wheelchair access?
Yes there is wheelchair access at both our Hillside and Downtown locations.
Can I bring my dog inside?
Yes! The Original FARM is dog friendly.
What are your holiday hours?
The Original FARM is open 7 days a week, 365 days a year, for each store’s regular hours. If we are unable to fulfill our regular hours over holiday seasons we will be sure to update you.
Regulatory Environment
Can I purchase for minors?
No. No one under the age of 19 is allowed into The Original FARM. Cannabis products are not intended for nor marketed to children and all FARM customers must be 19 years or older. Anyone purchasing for minors will be banned from future visits across all FARM stores.
What are your ID requirements to shop in store?
FARM is responsible for ensuring that minors do not enter the store and are not sold non-medical cannabis or cannabis accessories. If there’s any doubt whether a patron is 19 or over, FARM and our Team Members must take reasonable steps to verify age by requesting two pieces of ID, examine both pieces carefully, and act on the authenticity of the identification. If FARM Team Members cannot demonstrate that we have done this, FARM could be held responsible for allowing a minor to enter our store and for selling cannabis or cannabis accessories to a minor. This is strictly prohibited in the terms and conditions of maintaining our cannabis retail license.
Everyone will be asked for 2 pieces of ID; one of which must be a government issued photo ID by the door greeter who uses a Patron Scan. This is to ensure you are 19+ as children are not allowed in the store.
Your personally identifiable information is automatically and permanently deleted from the Patron Scan database 24 hours after its initial collection. After this period your personally identifiable information will no longer exist anywhere in our data storage. Your personally identifiable information will not be used for marketing purposes and will not be sold to any third party.
The information collected with Patron Scan is uploaded to a central database managed by Servall Biometrics Inc., and it is logically and physically separated from any other Servall Biometrics Inc. applications the establishment may be running. Your private information is not stored locally with FARM, and cannot be accessed except as otherwise described in this statement.
Servall Biometrics Inc. is committed to protecting the security of your personal information. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, they store the personal information collected on computer servers with limited access that are located in controlled facilities. Additionally, when they transmit sensitive personal information (such as upload to PatronScan central server) over the Internet, they protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. They also encrypt all personal information on the database server.
What products are currently available in legalization?
The BC government engaged 31 Licensed Producers (LPs). Available cannabis products will vary between the different LPs. Customers can expect flower, pre-rolls, capsules, and cannabis oil (tincture) to be available right away.
Edible products and concentrates are now for sale in limited inventory. More products are arriving every week. Visit the live menu to see what’s currently available.
How much can I buy?
Customers (Adults 19+) may purchase up to 30 grams of dried flower (or its equivalent) per day from FARM stores. Legally, adults 19+ may possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form (tincture, capsule, concentrate, edible, etc.), in public. As you shop, FARM’s point of sale system will track and only allow you to purchase up to 30 grams of dried flower (or its equivalent) per visit.
Privacy Policy
How does FARM protect my personal information if I set up a profile?
The Original FARM privacy policy has been developed in compliance with British Columbia’s Personal Information Protection Act (“PIPA”), which governs the ways The Original FARM can collect, use and disclose personal information. The Original FARM collects Customer Personal Information and Employee Personal Information and safeguards that information on private and secure servers monitored by The Original FARM’s full-time IT team to prevent against risks such as unauthorized access, collection, use, disclosure, copying, modification or disposal of personal information. The Original FARM guarantees to never sell or knowingly share personal information without your permission.
The purpose of collecting and creating a customer profile is to track purchase history enhancing the service experience at The Original FARM; allowing customers to look back at what has worked for them in their past experience with purchased cannabis products. Customers are notified about the collection, use and disclosure during the sign-up process by trained The Original FARM employees. If a customer 19+ does not want to disclose any aspect of the information outlined in this policy, they can still purchase cannabis products and cannabis accessories at The Original FARM stores with acceptable government-issued identification. The Original FARM leadership utilizes general reports and demographic information from the customer database to make informed decisions empowering us to better serve The Original FARM customers.
Collecting video surveillance is essential to comply with provincial laws and a condition of maintaining The Original FARM’s cannabis retail license. If video surveillance or images are collected for security and corrective action purposes; this footage is strictly used for security and employee corrective action purposes and will not be used for any other purpose without consent or prior agreement.
Do you keep my purchase history?
As membership with FARM is not required, we no longer track customer purchase history. You can, upon request, create a customer profile. The purpose of creating a customer profile is to track purchase history enhancing the service experience at FARM; allowing customers to look back at what has worked for them in their past experience. Customers are notified about the collection, use, and disclosure of their personal information during the sign up process by trained FARM employees.
FARM leadership utilizes general reports and demographic information from the customer database to make informed decisions empowering better service for FARM customers.
Do you share my information?
The Original FARM does not share any of your personal information with any third party or government sources.
For customers who would like to track their own purchase history, The Original FARM requires some personal information. Customers purchase history helps enhance the shopping experience by finding similar or complementary products. This is not a requirement to be able to shop at The Original FARM, but it is the only means to track your shopping history and receive weekly newsletters.
All personal information is kept on Canadian Servers and is never sold or shared.